UPDATE: Due to the data breach that occurred at The Home Depot, Jeanne D’Arc Credit Union made the decision to protect members from potential fraudulent activity by replacing the cards of those members that made an in-store purchase at The Home Depot and used either their Jeanne D’Arc Credit Union Visa Credit and/or Debit Card during the breach period that took place beginning in April through September.
To prevent possible fraudulent transactions from posting to their accounts, we ordered new Jeanne D’Arc Visa Credit and/or Debit Cards with a new card number for those members affected.
New cards should have been received.
Please activate your new card immediately by following the instructions on the activation sticker. Once you have done this, please destroy your old card(s).
Please note that the Personal Identification Number or PIN on the card remains the same.
If you have set up automatic charges on your card, such as a newspaper subscription, electronic toll collection, or monthly utility bill, please remember to contact the billing department of each vendor and give them your new card number and expiration date.
Please note that all old cards will be shut off effective Tuesday, November 4th, 2014 and you will no longer be able to use them.
If you were a member who was notified that your card was to be replaced and have not received a new card, please contact Jeanne D’Arc Credit Union immediately by calling (978)452-5001.
The Home Depot is offering free identity protection services, including credit monitoring, to any customer who has shopped at a Home Depot store in 2014, from April on. Please visit The Home Depot’s website for additional information.
We apologize for any inconvenience that the data breach at The Home Depot may have caused you, but feel that reissuing you a new card will help protect you, your fellow members, and Jeanne D'Arc Credit Union from potential fraud.
As always, Jeanne D’Arc Credit Union encourages members to carefully examine activity on their accounts (online and by reviewing monthly statements). If you have any questions, please don’t hesitate to contact us at eMemberServices@jdcu.com or (978) 452-5001.
For further information on protecting your personal privacy, please refer to our Privacy & Security page at http://www.jdcu.com/home/privacy.
Our thoughts are with all those impacted by the tragic fire on Branch Street - Lowell. Please consider one or more of the following ways to help the victims and displaced families.
Branch Street Fire Victims Relief Fund
Donations to help those impacted by the fire can be made at Jeanne D'Arc Credit Union branch locations.
Donations via check or money order can also be sent to:
Branch Street Fire Victims Relief Fund
C/O Jeanne D'Arc Credit Union
P.O. Box 1238
Lowell, MA 01853
Donations should be made payable to: Branch Street Relief Funds
Food and Clothing
The Wish Project of Lowell is accepting donations of food and clothing for the fire victims.
Donations can be dropped off at their warehouse on 1A Foundry Street, Lowell MA 01852. They are currently in need of many Emergency Food Boxes and flips flops, all sexes and sizes. For information on what an emergency food box contains click here.
We all share a common thread in a time of need. Your support to the effort would be greatly appreciated.
We are keeping a close eye on the "Heart bleed" bug you may have heard about. The vendor we use for Online Banking has completed a preliminary assessment and has not discovered any vulnerability. We will be sure to keep you updated. Rest assured that we are doing everything we can to help ensure that your information is safe.
Due to the data breach that occurred at Target Department Stores, Jeanne D’Arc Credit Union has made the decision to replace the cards of those members that made an in-store purchase at Target and used their Jeanne D’Arc Debit Card during the breach period for that purchase.
This card data could potentially be used to conduct fraudulent transactions, or be used to create a counterfeit card. To prevent fraudulent transactions from posting to your account, we’ve ordered you a new Jeanne D’Arc Debit Card with a new card number. Your new card should arrive by January 31, 2014. The Personal Identification Number (PIN) on your card remains the same.
This compromise affects the card data that is stored in the magnetic strip on the back of the card. Please note that this data was not compromised through Jeanne D’Arc Credit Union and does not put your personal information at risk of identity theft.
Activate your new card immediately. Please follow the instructions on the activation sticker. Destroy your old card.
If you have set up automatic charges on your card… Such as a newspaper subscription, electronic toll collection, or monthly utility bill, please remember to contact the billing department of each vendor and give them your new card number and expiration date.
Your old card will be shut off effective February 11, 2014 and you will no longer be able to use it.
If you have questions, please contact the Member Service Center at (978) 452-5001 or (877) 604-5328. We apologize for any inconvenience but feel this is necessary to ensure your card is not used fraudulently.
The Federal Trade Commission (FTC) has issued a warning to consumers that scammers claiming to be Target are sending out phony Target e-mails pretending to help those with compromised cards. Instead, the scammers "actually want to trick you into giving them your personal information. And they are skilled at making the e-mails look real. The FTC advised anyone getting an e-mail claiming to be from Target to do two things:
1. If the e-mail asks for personal or financial information, assume it is a scam. Don't reply. No legitimate business will ask for personal information through unsecure methods like e-mail.
2. If there are links in the e-mail, don't click on them, even if they seem legitimate. Scammers can use links to install viruses that direct you to spoof sites that aim to steal information. Hovering over a link can reveal a deliberately misspelled Web address or a completely different destination. Your best bet is to type the URL directly into your browser.
Target will only post breach-related information on their website and will not communicate with consumers via email. If you receive an email or text message from “Target” assume it to be a scam and delete the message immediately.
The National Credit Union Administration released a warning to consumers Tuesday telling them to beware of a "vishing" scheme that uses the agency's name in phone calls that attempt to get personal financial information from the targeted person.
The warning states that several credit union members have been contacted by an automated phone call claiming to be from the NCUA and notifying consumers their debit cards have been compromised. The call then asks the receiver to follow prompts, which request personal information, including sensitive financial data and personal identification information.
As with phishing which uses electronic contacts, in vishing attacks crooks claim to be with legitimate financial institutions or other entities. They ask consumers to verify or re-submit personal information such as bank account and credit card numbers, Social Security numbers, passwords and personal identification numbers.
That NCUA fraud alert explained that vishing scam's use of social engineering and Voice over Internet Protocol (VoIP) technology exploits the public's trust in landline telephone services. The victim is often unaware that VoIP allows for caller ID spoofing thus providing anonymity for the criminal caller.
Vishing is attractive to criminals because VoIP service is fairly inexpensive, especially for long distance, making it cheap to make fake calls. Also, because it is Web-based, criminals can use software programs to create phony automated customer call center service lines. Consumers should be highly suspicious when receiving messages via telephone, email, or otherwise, directing them to call and provide personal, confidential, and/or account-related information.