Mobile Banking FAQs :: FAQs :: Resource Center

Mobile Banking FAQs

General Access

Q: How do I access Jeanne D’Arc CU’s Mobile Banking?
A: In order to access Jeanne D’Arc CU’s Mobile Banking, you simply need to be a Jeanne D’Arc CU Online Banking member (i.e.: Use Online Banking via your PC with a valid User ID and Password) and have a mobile device that is Internet enabled and has a data plan.

Simply enter the Jeanne D’Arc CU Mobile Banking URL — jdcu.com — into the browser of your Internet-enabled wireless device and then log in using your existing Jeanne D’Arc Online Banking User ID and Password. Remember to save our mobile URL as a bookmark on your phone for quick & easy access.

Q: How do I know if my mobile device is Internet enabled?
A: Your carrier (e.g. Verizon, Sprint etc.) or the phone manual/guide should contain this information. Note that even though your phone may be capable you will need to determine if you have purchased a data plan.

Q: How do I know if I have a data plan on my mobile device?
A: Check with your phone provider or last billing invoice.

Q: Are data and email plans the same?
A: Not always. Check with your carrier for what you are subscribed for and for what is available with your mobile device.

Q: Who is Jeanne D’Arc CU’s Mobile Banking provider?
A: MShift powers Jeanne D’Arc CU’s Mobile Online Banking. Click Here for more information on MShift.

Q: Which mobile devices are supported for Jeanne D’Arc CU’s Mobile Banking?
A: You can access Jeanne D’Arc CU’s Mobile Banking from any Internet-enabled mobile phone (such as WAP phones), PalmOne OS device, Pocket PC, Apple iPhone device or RIM Blackberry device. Note: The devices must be Internet enabled.

Q: How does Jeanne D’Arc CU’s Mobile Banking handle Security?
A: Jeanne D’Arc CU’s Mobile Banking is encrypted using the Wireless Transport Layer Security (WTLS) protocol, which provides the highest level of security available today. Additionally, all data that passes between the wireless gateway, MShift’s Servers and Jeanne D’Arc CU’s web servers is encrypted using the Secure Socket Layer (SSL) layer.

Click Here for more information on wireless security and how to protect yourself.

Q: Is there a fee to use Jeanne D’Arc CU’s Mobile Banking?
A: No. Mobile Banking is free of charge. However, check with your Mobile Phone Carrier for fees related to your internet and data plan subscription.

Q: What Online Banking services does Mobile Banking include?
A: Jeanne D’Arc CU’s Mobile Banking includes the following Online Banking services:

Account Summaries
Account Transaction History
Transfers
View due bills (eBills)
Pay Bills
View Pending Bill Payments
Cancel Pending Bill Payments
View Bill Payment Histories

Q: How much Online Banking account history can I view with my mobile device?
A: Not atYou can view your current month's history with Mobile Banking. If you have more than 10 transactions, you will see a "next" link at the bottom of your page.

Q: Does Jeanne D’Arc CU’s Mobile Banking include SMS Text Alerts or Active Messaging?
A: Not at this time.

Q: Why am I being asked questions when I login to Mobile Banking?
A: If you login and see “Enhanced Security ” followed by three (3) questions, it is because you had previously enrolled your Online Banking account in Enhanced Login Security (ELS) from your PC. ELS gives you extra protection from fraud and identity theft when you bank online. If you’ve enrolled from a computer and attempt to access your accounts with a computer or mobile device that you haven't enrolled, you will be prompted to answer "challenge questions". These are the questions you had selected when you previously enrolled in ELS or when you enrolled in our Forgotten Password Feature. Click Here for more information.

Q: How can I enroll my mobile device in ELS?
A: After you answer your three (3) questions, select the “Do not ask me again on this phone”and you will have enrolled your mobile phone as a “known” device and will no longer be asked the questions when accessing your accounts with that phone.

Q:   What happens if I get locked out of Jeanne D’Arc CU’s Mobile Banking?
A:   As with Jeanne D’Arc CU’s Online Banking, you must call Jeanne D’Arc CU’s Member Service Center to reset your password. Once your password is reset, you must first specify your new password by logging into your Online Banking via your PC. For security reasons, you may not specify your new password on Jeanne D’Arc CU’s Mobile Banking. Once your password is set up on your PC, you may use your User ID and password to immediately log in to Mobile Banking.

Q:   Can I use Jeanne D’Arc CU’s MobileOnline Banking if I don’t have a Jeanne D’Arc Credit Union account?
A:   No. You must be a Jeanne D’Arc member with at least one Online Banking User ID and Password in order to use Mobile Banking.

Q: Why do I occasionally receive the following message when logged in to MobileBanking - "This page is configured to automatically refresh. Do you want to allow this? Yes | No."?
A: This message occurs when the session has expired after approximately five minutes of being idle. The page will try to refresh to log you out. This pop-up is your mobile device warning you of this. We would recommend selecting Yes as this will take you back to the login or home page.

Pocket PC Devices

Q: I am able to view the home page of Jeanne D’Arc CU’s Mobile Banking on my Pocket PC, but when I attempt to log in I get an error message.
A: When you attempt to gain access to a secure Web site from Windows CE, you may receive the following error message:

"Unable to establish secure connection"

Microsoft Pocket Internet Explorer may issue either of the following error messages:

"The page you are looking for cannot be found" or "Unable to establish secure connection"

To resolve this issue, update to the Microsoft High Encryption Pack for Pocket PC. This add-on supports MD% certificates with the new hashing algorithm. Click Here for information about how to update to the Microsoft High Encryption Pack for Pocket PC, from the Microsoft Web site.

Download the needed file, then synchronize your pocket PC.

PalmOne Handhelds

Q: How do I access Jeanne D’Arc CU’s Mobile Online Banking on my Palm?
A: First, please ensure that your PalmOne Handheld has an Internet connection via a wireless Internet service provider (Wireless ISP). Once you verify that you can connect to the Internet, you can access Jeanne D’Arc CU’s Mobile Banking by simply entering the following URL in your browser:m.jdcu.com ormobile.jdcu.com.

RIM Blackberry Phones

Q: How do I access Jeanne D’Arc CU’s Mobile Online Banking on my RIM Blackberry Pager?
A: You must ensure that you have a browser, such as the Go.web browser, installed on your RIM Blackberry. If you are not sure if your RIM Blackberry has a browser installed, please check with your service provider. Once you verify that you have a browser, you may simply enter our URL in your browser: m.jdcu.com or mobile.jdcu.com.

Q: Why am I unable to log in using my Blackberry Phone?
A: Please check the settings on your Blackberry phone to ensure it is enabled to browse Secure/SSL sites.

Q: When I attempt to go to m.jdcu.com or mobile.jdcu.com, I get an error message.
A: You may get the message:

"Access Denied: Insecure SSL Request"

When clicking on More Info, you may also receive the following message:

"Your MDS has been configured to deny SSL requests to servers that have certificates which are untrusted or expired. Try using Device Side SSL which can be modified in your TLS Options. Contact your system administrator with any questions."

If you receive these messages, change your Blackberry Options settings as follows: Select Options, then TLS; under the TLS Default, select Change Option to "Handheld," not "Proxy."

Mobile Phones

Q: I keep getting locked out of my account when I try and log in on my mobile phone. Why doesn’t it accept my log-in information?
A: Using your mobile phone to enter data takes a little practice. Passwords are case sensitive; make sure you are entering your password exactly as it is set up. If your password begins with a lower-case letter, you may need to use your phone’s shift key to change the default from upper case. In addition, some phones require extra shift key presses to enter numbers instead of letters.

Q: Why can’t I see the first few transactions of my account history?
A: Due to the screen size on the mobile phone, only a limited amount of information can be displayed. Some mobile phones take you to the middle or bottom of a new page instead of the top. To make sure you are at the top of the page, use the up arrow key on the phone to scroll all the way to the top of the page. If you want to view more information below, use the down arrow key to scroll down until you come to a "More" or "Next" link. When you click on "More" or "Next", it will take you to the next page of information.

Q: How do I know if my phone is web-enabled?
A: If you have a MiniBrowser, MicroBrowser or Wireless Web on your phone’s main menu, then it is web-enabled. Contact your mobile phone carrier to confirm that your phone is web-enabled and that the service is activated.

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