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Member News

System Upgrade

Mobile and Online Banking are now online. All of our branches are open and the Member Contact Center is available to assist you. We are experiencing heavy call volume at this time.

Fraud Alert

Jeanne D’Arc Credit Union will never call and ask you for your security or account information. If you receive a call claiming to be from us and looking for this information, please hang up and call us at 978-452-5001.

Jeanne D’Arc Credit Union will never call and ask you for your security or account information. If you receive a call claiming to be from us and looking for this information, please hang up and call us at 978-452-5001.

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What's Changing?

We’re Adding More Value to your Credit Union Membership.

  • New biometric authentication (palm scanning) gives you a faster and more secure in-branch experience.
  • We’re adding the option to make loan payments through Online or Mobile Banking
  • Manage and control your credit and debit cards using CardManager.
  • A new month-end statement cycle and an easier-to-read statement format.
  • For our Spanish speaking members, Call24 and ATMs will offer a Spanish language option
  • Receive your transaction receipts in print or via email
  • New VISA® Credit Cards and a new uChoose Rewards Platinum VISA® Credit Card Program
  • More opportunities to manage your accounts from within online banking

What is Not Changing with the System Upgrade?

  • Debit cards along with your PIN will remain the same.
  • Account numbers will remain the same
  • Checks will function as normal and will not need to be reordered
  • Your online banking and mobile app logins will remain the same
  • Branch hours, Member Contact Center hours, and Call24, and Online and Mobile Banking will resume as usual on Tuesday, October 26.

Important updates

How to prepare for the system upgrade

Frequently Asked Questions

Why are you upgrading your system?

A: We are upgrading our system with your best interest in mind, to stay ahead of the technology curve and continue to bring you innovative products and services now and in the future.

What do I need to do to be ready for the upgrade?

A: We are working hard to ensure a smooth transition with minimal impact to our members. Please make sure your personal information is up to date by logging in to Online Banking or visiting a branch. You can find out more about how to be prepared for the system upgrade here.

Will branch hours be impacted during this period?

A: Yes. Our branches will be closed On Saturday, October 23, and reopen on Tuesday, October 26. You can find a full schedule of how services will be temporarily impacted here.

Is my personal and financial information safe?

A: Yes, the security of member account and personal information is the Credit Union’s top priority. Your information will be safe and secure throughout the entire process.

Will my checking account number change?

A: No, your account number will remain the same.

Will my debit card work during the system upgrade?

A: Yes, your debit card will be active for point of sale purchases but you may have a spending limit. You will not have access to account balances during this time.

If I need cash during the upgrade will the ATMs be available?

A: Yes, you will be able to access cash during this time but you will not be able to access account balances and withdrawal amounts may be limited.

Will my checks still work?

A: Yes. You can continue to use your checks and you DO NOT need to order new ones.

Will I be able to access Online Banking / Mobile App?

A: No. Online Banking and the Mobile App will not be available from 6 pm Friday, October 22 through 8:30 am Tuesday, October 26.

Will I be able to access Call24?

A: Call24 will not be available from 8 pm Friday, October 22 through Monday, October 25. You will need to reset your Call24 password after the upgrade using the last 4 digits of your social security number.

If I make a night drop during the upgrade timeframe, when will it process?

A: Night drops received after 6:00 pm on Friday, October 22 will be processed on Tuesday, October 26.

Will there be a delay in receiving my statement due to the system upgrade?

A: There will not be a delay in receiving your statement. You will receive your September statement on the normal schedule, around October 8, and you will receive an interim statement around October 24 that will reflect your account from 10/9 through 10/22 but will not include interest or fees. You’ll receive your final October statement around November 1st for 10/23 through 10/31.

Will I lose my account history?

A: No. You will continue to have access to past year’s statements.

What should I do if I have questions?

A: If you are unable to find the answers to your questions please call the Member Contact Center at 978-452-5001. Please remember our representatives will not be available Saturday, October 23, and  Monday, October 25, 2021.

Will there be a delay in receiving my statement due to the system upgrade?

A: There will not be a delay in receiving your statement. You will receive your September statement around October 8, and you will receive an interim statement around October 24 that will reflect your account from October 9 through October 22 but will not include interest or fees. You will receive your final October statement around November 1 for October 23 through October 31.

Will my account statement look different?

A: Yes, the format of your account statement will look different from what you see today. To view an example of your regular monthly statement click here. and to view an example of a custodial account statement click here.

The statements will look different. Will online banking or the mobile app look different?

A: Those services will not look different.

Why did I receive another statement this month? 

A: The interim statement you received reflects the period from October 9 through October 22. This is the time from your last statement until the system upgrade. You will receive your final October statement around November 1 for the period from October 23 through October 31. Moving forward you will receive your monthly statement on the first of each month for the previous month’s account activity.

Will my VISA® Credit Card be impacted?

A: All current VISA® Credit Cardholders will be receiving more information about a new and exciting credit card program.

Why am I receiving a new credit card?

A: Jeanne D’Arc Credit Union is changing our credit card processor to better serve your credit card needs. This change requires that a new card be issued.

Will my interest rate change as part of this conversion and card issue?

A: No. Your interest rate and other terms on your account will not be changing.

My existing card does not expire for quite a while; can I continue using my existing card until expiration?

A: No. Your existing card will not work after October 25, 2021, at 6:45 a.m. EDT. Instructions will come with your new card to ensure it is ready to use on or after October 25, 2021.

My spouse and I both have Jeanne D’Arc Credit Union credit cards, and I only received one card. Will my spouse receive a card?

A: Yes. As a security feature, all cards being issued with this change will have a unique number and will arrive separately. However, you will continue to receive only one bill, regardless of the number of cards on the account.

Will the due date for my credit card payment change?

A: No. Your due date will stay the same.

Will my previous card history transfer to my new card number so I have access to the information if needed?

A: You will not be able to access statements/history online as of October 22, 2021, so we recommend you save the statements to your computer or print hard copies before this date.

Will I need to send my payment to a new location after the conversion?

A: Yes. The new address will be included on the statement. If you pay this bill through online bill payment, you will need to update the mailing address to P.O. Box 2711, Omaha, NE 68103-2711 on or after October 25, 2021, to ensure that your payment reaches the processor by your due date.

What do I need to do if I have preauthorized or recurring payments that are tied to my existing Jeanne D’Arc Credit Union VISA® Credit Card?

A: To ensure there is no interruption in recurring or preauthorized payments (such as monthly telephone, electricity, gas bills, insurance, clubs), contact the merchant on or after October 25, 2021, with your new card number and expiration date.

Will I have a new PIN so I can access cash from my credit card?

A: You will no longer receive a PIN in the mail, and your old PIN will not work with the new card. You can select your unique PIN by calling the number on the activation label and choosing the PIN option.

I set up my monthly credit card payment as an automatic ACH transfer, payroll deduction, or as a recurring transfer. Do I have to make any changes?

A: To ensure there is no interruption in automated payments, contact the provider of this service (i.e., another bank or bill pay service) on or after October 25, 2021, and provide your new card number and payment address of P.O. Box 2711 Omaha, NE 68103-2711.

What is Contactless Payment?

A: Contactless Payment allows you faster payment processing. Simply tap your VISA® credit card to pay on any store-enabled terminal. You can also add your card to your digital wallet. There will be a slight delay of about two weeks until the digital wallet feature is available.

What is EMV?

A: EMV stands for Europay, Mastercard®, and Visa®. EMV chip technology is becoming the global standard for credit card and debit card payments. This smart chip technology features credit cards with embedded chips that that will help increase security and reduce fraud. This standard has many names worldwide and may also be referred to as: “chip and signature.”

Will all merchants be able to accept my EMV (chip) credit card?

A: Yes. Your card will be accepted at all merchant locations.

Do I need to register my credit card before I can start earning points?

A: No, if you are a current member of the ScoreCard Rewards® Program,  you will start earning points the first time you make a transaction with your new credit card

How do I start earning points?

A: For members with the uChoose Rewards® card, every time you make a purchase with your card, you’ll earn 1 point for every $1.00 you spend. Plus, you can earn additional points by shopping in-store or online with participating retailers.

Where can I earn points?

A: You earn points everywhere your VISA® credit card is accepted. Participating retailers offer additional reward points for purchases made at their stores or online. A list of participating retailers can be found at uchooserewards.com.

Where can I view my point activity?

A: You can access the history of your point activity through uchooserewards.com or via the uChoose Rewards® mobile app or within your online banking account after your card has been activated on October 25.

When can I redeem points? 

A: It can take up to 40 days for your points to be credited to your account. You must first accumulate 1,500 points before you can redeem them. Your points are available to view on uchooserewards.com or the mobile app. Here you can keep track of the points you’ve earned, and then shop the online rewards catalog when you’re ready to redeem. A Wish List Tracker is also available to notify you when you’ve earned enough points to redeem a specific item.

Can I share points with family members?

A: All credit cards within an account automatically earn points together. Additionally, if you have multiple credit card accounts with Jeanne D’Arc Credit Union, you can link them together in a household account to earn rewards points faster.

How much does it cost to participate?

A: There’s no cost to participate. Membership in uChoose Rewards® is free as part of your Jeanne D’Arc Credit Union credit card plan. Visit uchooserewards.com to start monitoring your points and browsing our online catalog.

Will I be able to access online Bill Pay?

No, Bill Pay will not be available during this time, but any scheduled payments will process as usual.

Will my business Credit Card work?

A: You will be receiving a new Jeanne D’Arc Business VISA® and it should be activated on Monday, October 25. Your existing card will work until that time.

Will I have access to my past VISA® Business Credit Card Statements?

A: You will not have access to past statements after October 25, 2021. If you want to retain those records, you should download or print those statements before October 25, 2021.

Will my enrolled entitled users transfer over?

A: There will not be any impact to those accounts.

Will there be a delay in receiving my statement due to the system upgrade?

A: There will not be a delay in receiving your statement. You will receive your September statement around September 30, and you will receive an interim statement around October 24 that will reflect your account from October 1 through October 22 but will not include interest or fees. You will receive your final October statement around November 1st for October 23 through October 31.

Terms and Conditions of you consumer account